ICBC INS POLICY CHANGES

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    IMPORTANT INFORMATION

    ICBC Bulletin

    This is a Bulletin we received from ICBC if you are affected by the change you will receive a letter from ICBC. In discusion with ICBC they requested we explain to our members that :

    If you have a Agreed Policy your vehicle will be repaired up to that limit.

    No Agreed Value PolicyClaims are assessed on the present day value at the time of the claim, so if you have a 67 Mustang worth at time of claim $ 45000 then that is what is used to settle the claim.Your Auto Plan Agent can look up the value for you.

    Bob Kelly Director SVABC

     

    Discontinuation of some Autoplan coverages in 2014

    at the end of this year. The decision to discontinue these products was made based on the volume and premium income associated with each, as well as the availability of alternative products.

    Effective January 1, 2014, the following special coverages will no longer be offered:

    • APD10 Driver’s Policy
    • APV243 Contingent Liability Insurance Policy
    • APV300 Excess Special Equipment Endorsement
    • APV314 Vehicle Travel Protection Policy
    • APV330 Special Sound and Communication Equipment Endorsement
    • APV331 Fuel Conversion Equipment Replacement
    • APV348 Agreed Value Policy

    Starting October 1 we will notify, by mail, customers who currently have this coverage that they will not be able to renew it after January 1, 2014. Policies issued prior to this date will remain active until the policy’s expiration date.

    An Autoplan Bulletin has been issued, and we have posted related Q&As on the Extranet, for your staff’s reference.

    After detailed analysis and consideration, we will be discontinuing some Autoplan special coverages

     

    ICBC claims systems update to start November 18

    ICBC is implementing a modern and integrated claims system to make our claims handling more efficient and improve service for customers. This system, called ClaimCenter, will replace our multiple, aging claims systems with a new system that provides a consolidated view of a customer’s claim.

    The new system will allow our Claims employees to work more efficiently and productively by reducing manual processes.

    As we complete these updates, your customers will see an improved claims experience:

    • More modern and simplified processes to help ensure quicker resolution to claims and help reduce claims costs
    • Having electronic claims files means customers have the choice to do more business with ICBC over the phone or in another location (depending on the claim)
    • Customer privacy will be better protected with safe and secure electronic files
    • Reduced paper use will save money and provide environmental benefits

    We are implementing ClaimCenter around the province in four phases. The first phase starts November 18, in the North Central area, where there is a lower concentration of both customers and claims.

    ClaimCenter will be rolled out to other regions one at a time, starting in the new year (we cannot confirm dates at this time).

    To ensure that our staff are well prepared for the transition, we have developed a program that will see approximately 1,000 ICBC claims staff, and others in key support areas, complete roughly 100,000 hours of training.

    A change of this magnitude is a significant undertaking, and while our plans are aimed at minimizing impacts to customers, in the short term, they may experience some delays. We expect claim centres to operate at approximately 75 percent staffing levels during each region’s roll out, as employees are trained and learn the new system.

    We will provide you with more information in the near future. Thank you for your support during this transition.

     

    All the POLICIES that are being discontinued as of Jan 1/14 are listed below. If you already have a policy the expiry date will not change however it will not be renewed.

     

     

    Below is a description of the policies ICBC will be discontinuing. The two policies most likely to impact our members are the APV 348 which is the agreed value policy and the APV 300 Excess Special Equipment Endorsement.

     

    These policies are labor intensive because they are largely on handwritten forms and the number of policies sold it is simply not viable to continue offering them

     

    Collector vehicle owners still have agreed value policy options with Hagerty and Pelling. If they have heavily modified vehicles they should make sure that their vehicles are registered and insured correctly. With a regular ICBC policy any equipment in excess of $5,000 is not covered. Any sound equipment in excess of $1,000 is not covered

     

    Driver’s Policy – APD10

    (FORM REV. 1111998)

    • liability policy for operating non-owned vehicles

    • liability limits are excess to those provided on the owner’s certificate

    This policy provides third party legal liability coverage on an excess basis for persons who wish to protect themselves for higher third party legal liability limits while driving non-owned vehicles.

    The main buyers are individuals who:

    • are not an owner of a licenced vehicle

    • are not a lessee of a licenced vehicle

    • are not an assigned driver of a licenced vehicle

    • are not a member of a household of a vehicle owner

    Some examples of purchasers of this policy are:

    • teenagers/individuals who, live on their own, who hold a drivers licence, but do not own

    a vehicle and may operate a vehicle belonging to someone else

    .’ those who do not own a vehicle, but may operate a vehicle for their employer
    • those who do not own a vehicle, but may rent vehicles from time to time

     

    Contingent Liability Policy – APV243

    (FORM REV. 1111998)

    • liability policy for vehicles owned by lessors

    • primary coverage

    • a commercial policy

    • broker cannot bind coverage

    This policy provides the named insured (lessor) with third party legal liability coverage when

    the lessee fails to obtain or keep in force the basic form on the leased vehicle.

    • this policy must be ordered directly from the Special Coverages Dept.

    • a copy of the most current lease agreement must be submitted to the Special Coverages Dept. prior to the policy being issued. The lease agreement must include an undertaking by the lessee to obtain and keep in force, prescribed third party legal liability coverage for the duration of the lease

    • coverage must be the same as that prescribed in the lease agreement

    • no coverage extends to a lessee

    • exempt vehicles, federal or extra-provincial (rate class 919) are excluded

    • there is an 80% coinsurance clause based on the total number of leased vehicles and, in the event of a loss, is invoked if the number of vehicles is 25% greater than those declared

    • the lessor (insured) must obtain and have in possession, photocopies of all subsequent renewals confirming the purchase of prescribed limits. Records must be retained for three (3) years

    • lessors who provide Letters of Authorization to their lessees should especially obtain this policy to ensure that their financial interest in the vehicle is protected

    • if lessee fails to maintain proper coverage, the lessor must place coverage on the vehicle within 30 days

     

     

     

     

     

    Excess Special Equipment Endorsement – APV300

    (FORM REV. 1112001)

    • own damage endorsement for permanently attached equipment on owned vehicles, that is not supplied by or available from the manufacturer

    • excess coverage

    • applicable to rate group vehicles, excluding collector vehicles and motor homes

    This endorsement provides the means of insuring the following equipment of a rate group vehicle that is not supplied by or available from the manufacturer:

    • permanently attached and shuttle-mounted sound or communication equipment, excluding equipment designed to be removable from the vehicle and operated in another location, the combined value of which is in excess of $1,000, and

    • all other permanently attached equipment, including a custom paint finish, the combined value of which is in excess of$5,000

    Own damage coverage on this endorsement must match that on the owner’s certificate. If

    there is no underlying own damage coverage on an owner’s certificate, indemnity under this

    endorsement is forfeited.

    • attach copies of any receipts, bills of sale, proof of ownership of equipment

    • advise client to retain and keep all original copies separate (not in vehicle) in the event of having to prove their ownership and loss in a claim situation

    • always include any tax and installation charges in values

    • theft of shuttle-mounted sound equipment is applicable only if there is damage from forcible entry into the vehicle or building from where it is stolen

    • alarm systems are automatically covered and need not be listed on this endorsement

    • coverage extends to cover canopies

    CAUTION:

    * expiry date of endorsement must match that of the policy

    * radar detectors cannot be covered

    * portable cellular telephones cannot be covered

    * do not issue this policy on declared value vehicles

    * equipment of motor homes and custom vehicles may be insured by increasing the

    declared value of the vehicle – do not complete an APV300

     

    Vehicle Travel Protection Policy – APV314

    (FORM REV. 1112000)

    • broad coverage policy while travelling

    • expense reimbursement policy

    • excess coverage to any other indemnity eligible under any other policy

    • is applicable to individuals while driving BC registered vehicles

    This policy provides insurance coverage to an individual while driving a Be registered vehicle owned, borrowed or rented, who incurs unexpected expenses while on a trip away from home

    (in Canada or the US) due to:

    • the loss of use of the vehicle as a result of an accident,

    • theft of the vehicle, or

    • an injury as a result of a motor vehicle accident in which they are involved and which requires attendance at a medical treatment facility (it does not pay medical expenses) or results in the death of the insured. It is very important that the names of all persons who will be traveling in the insured vehicle be listed on the policy, otherwise unlisted persons will not have the benefit of the additional living and travel expense coverage if they are injured. (e.g. while a pedestrian or as a passenger in another vehicle)

    • applies to individuals and not companies or societies, etc.

    • qualifies for private passenger vehicles, commercial vehicles (5,000 kg gvw or less),

    motorcycles and motor homes and, extends to cover recreational trailers and campers

    whether attached or detached from the motor vehicle.

    • the insured must pay the additional expenses incurred as a result of an accident and seek

    reimbursement from the Corporation.

    CAUTION:

    * if the insured vehicle does not have own damage coverage, recommend that it be

    obtained for the duration of the trip, as there is a clause limiting coverage for expenses

    for returning a stolen vehicle to the insured’s residence

    * recommend that your client increase their third party legal liability for the duration of

    the trip.

    * recommend that your client purchase the Excess Underinsured Motorist Protection

    Policy (APV334) for travel outside the province.

    Page
    · campers and their equipment may be insured on an Unlicenced Vehicle Policy
    · (APV4

     

    Special Sound and Communication Equipment

    Endorsement – APV330

    (FORM REV. 1111998)

    • own damage endorsement for unattached sound & communication equipment on

    owned vehicles

    • excess coverage

    • applicable to rate group vehicles only

    This endorsement provides the means of insuring special sound and communication equipment

    that is not supplied by or available from the manufacturer of the vehicle and is not

    permanently attached to the vehicle, excluding equipment designed to be removable from the

    vehicle and operated in another location.

    Own damage coverage on this endorsement must match that on the owner’s certificate, ‘online’

    Storage Policy or Unlicenced Vehicle Policy. If there is no underlying ICBC own

    damage coverage, indemnity under this endorsement is forfeited.

    • attach copies of any receipts, bills of sale, proof of ownership of equipment

    • advise client to retain and keep all original copies separate (not in vehicle) in the event

    of having to prove their ownership and loss in a claim situation

    • always include any tax and installation charges in values

    • covers items such as a set of car speakers attached to the vehicle with Velcro tape and

    used in combination with the sound equipment permanently attached to the vehicle.

    • applicable to private passenger vehicles, commercial vehicles (5,000 kg gvw or less)

    and motor homes.

    • theft coverage only applies if there is evidence of forcible entry.

    • vehicle’s own damage deductible plus $300 deductible apply to a loss ($400 min. ded.)

    CAUTION:

    * expiry date of endorsement must match that of the underlying policy

    * two-way radios, radar detectors and portable cell phones cannot be covered (equipment

    designed to be removable from vehicle and used in another location)

    * vehicles with convertible or soft tops cannot obtain coverage

    * do not issue this policy on declared value vehicles

    • not available to owners of collector vehicles

     

    Fuel Conversion Equipment Replacement Policy – APV331

    (FORM REV. 1111998)

    • own damage policy for total loss/constructive total loss of fuel conversion

    equipment

    • excess coverage

    • applies to natural gas and propane fuel conversion equipment only

    This policy provides specific coverage for fuel conversion equipment when the vehicle

    described on this policy and to which the equipment is permanently attached, is the subject of a

    total loss or a constructive total loss under the own damage coverage provided by the

    Corporation.

    • provides for the removal/replacement of the fuel conversion equipment and it’s

    installation into another vehicle, and/or reimbursement of the equipment excluding cost

    of labour

    • underlying ICBC own damage must be in force

    • applicable to private passenger vehicles, commercial vehicles (5,000 kg gvw & less) and

    motor homes. Taxis are excluded from qualifying

    • although the value of equipment is included in the declared value of motor homes,

    modified vehicles, etc. (those that derive a rate group from the declared value), a Fuel

    Conversion Replacement Policy must still be purchased to cover the cost of

    Removal or replacement

    Repair or replacement of the equipment for a partial loss is provided under the own damage coverage on the owner’s certificate, ‘on-line’ Storage Policy or Unlicenced Vehicle Policy.

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